At JunieChips, we strive to provide our customers with the highest quality products and exceptional service. We understand that occasionally, you may need to return an item. Please review our return policy below:

1. Eligibility for Returns:

• We accept returns only for products that have not been opened or used.
• Items must be in their original packaging, with all tags and labels intact.

2. Timeframe for Returns:

• Returns must be initiated within 5 days from the date of purchase.
• After this timeframe, we regret that we cannot accept returns or offer refunds.

3. Non-Returnable Items:

• Clearance or sale items are also non-returnable.

4. Return Process:

• To initiate a return, please contact our customer service team at juniechips@gmail.com (Subject line - Return).
• Provide your order number, details of the item(s) you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with instructions on how to return the item(s).

5. Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item(s).

6. Inspection and Refund:

• Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy criteria.
• If the return is approved, we will reach out to you via the email you originally submitted your return and we will issue a refund to your original method of payment within 3 business days.
• Please note that shipping and handling fees are non-refundable.

7. Exchanges:

• We do not offer exchanges at this time. If you wish to exchange an item, you may return the original item(s) and place a new order.

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at juniechips@gmail.com (Subject line - Damaged Item).
• We will work with you to resolve the issue as quickly as possible, which may include providing a replacement or issuing a refund.

9. Contact Us:

• If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at juniechips@gmail.com.

By making a purchase with JunieChips, you agree to adhere to the terms and conditions outlined in this return policy. We appreciate your understanding and cooperation.

JunieChips reserves the right to update or modify this return policy at any time without prior notice.